{"id":3511,"date":"2020-09-24T16:34:22","date_gmt":"2020-09-24T16:34:22","guid":{"rendered":"http:\/\/www.rtgsolutionsgroup.com\/?p=3511"},"modified":"2020-09-24T16:34:22","modified_gmt":"2020-09-24T16:34:22","slug":"top-4-missteps-leaders-make-when-improving-business-processes","status":"publish","type":"post","link":"https:\/\/www.rtgsolutionsgroup.com\/top-4-missteps-leaders-make-when-improving-business-processes\/","title":{"rendered":"Top 4 Missteps Leaders Make when Improving Business Processes"},"content":{"rendered":"
[vc_row][vc_column width=”3\/4″][vc_single_image image=”3514″ img_size=”1110×500″][vc_column_text]The most successful companies are process improvement masters. No matter how strong your internal processes are, continuous improvement is vital for growth. It helps you maximize productivity, keep up with industry innovations, and surpass competition. However, improving processes is no easy feat.\u00a0<\/span><\/p>\n

Humans are remarkably adaptable. And yet, we\u2019re not the biggest fans of <\/span>change<\/span><\/a>. We tend to be extra skeptical of changes to long-held routines. This makes business <\/span>process improvement<\/span><\/a> inherently difficult.<\/span><\/p>\n

In fact, oftentimes, an honest attempt at process improvement can just make things worse! But even though it\u2019s <\/span>difficult <\/span><\/i>to <\/span>improve business process efficiency<\/span><\/a>, it\u2019s not impossible. One of the best ways to conquer improving business processes is to know the common pitfalls and challenges.<\/span><\/p>\n

At RTG Solutions Group, continuous improvement is at the core of what we do and who we are. Our experts help organizations implement business process improvements every day. So you could say that we\u2019ve seen it all. That\u2019s why we\u2019re breaking down the most common pitfalls business leaders make when improving processes and how you can avoid them!\u00a0<\/span><\/p>\n

These are the top 4 missteps business leaders make when trying to improve processes.\u00a0<\/span><\/p>\n

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    1. Not documenting current-state or future-state processes<\/span><\/strong><\/li>\n
    2. Adopting a solution before understanding the problem\u00a0<\/span><\/strong><\/li>\n
    3. Implementing technology poorly\u00a0<\/span><\/strong><\/li>\n
    4. Not measuring results\u00a0<\/span><\/strong><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      We hope that shining a light on these prevalent challenges will help your business in its continuous improvement journey!\u00a0<\/span><\/p>\n

      So, let\u2019s get started. <\/span>[\/vc_column_text][vc_custom_heading text=”1. Not documenting current-state or future-state processes” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_single_image image=”3515″ img_size=”1110×500″][vc_column_text]Process improvement<\/span><\/a> is simply impossible without strong documentation. Often, business leaders won\u2019t bother to document current processes before changing them.\u00a0<\/span><\/p>\n

      You might think that there is no point in documenting processes that are about to be scrapped. However, process documentation is the foundation of improvement. It helps you understand not only how things are currently done, but also where the problems lie. This will ultimately allow you to come up with the best solution possible.\u00a0<\/span><\/p>\n

      By documenting your current-state processes, you create a starting point upon which to improve. If you skip this step, it\u2019s like tinkering with your business while wearing a blindfold. And sometimes, lack of documentation <\/span>is <\/span><\/i>the problem to begin with!\u00a0<\/span><\/p>\n

      But it doesn\u2019t end there. Your new processes also have to be documented. This way, you can implement your process improvements smoothly and sustain them long-term.<\/span><\/p>\n

      If you want to learn more about process documentation, check out our article <\/span>The Importance of Business Process Documentation in Times of Crisis<\/span><\/a>!\u00a0<\/span>[\/vc_column_text][vc_custom_heading text=”2. Adopting a solution before understanding the problem” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Before you land on a solution, it is crucial that you understand the problem. And yet, it is very common for businesses to adopt a solution before digging into the current-state of problems.<\/span><\/p>\n

      This happens for a number of reasons. Sometimes there\u2019s pressure from upper-level leadership to enact quick changes. Other times, process improvement teams get so excited about a promising solution that they embrace it far too early.\u00a0<\/span><\/p>\n

      When businesses enact solutions without understanding the problem, it\u2019s like slapping a band-aid on a leaky pipe. Not only can this prolong the problem, but it can actually worsen it.<\/span><\/p>\n

      One way to avoid this pitfall is to conduct a thorough <\/span>needs assessment<\/span><\/a> to start your project. A needs assessment should include current-state <\/span>process documentation<\/span><\/a>, improvement objectives, Key Performance Indicators (KPIs), a timeline, and a few other critical points.\u00a0<\/span><\/p>\n

      Needs assessments are hard work, but they create an invaluable roadmap for process improvement. Most importantly, they help you steer clear from enacting premature or inadequate solutions.\u00a0<\/span>[\/vc_column_text][vc_custom_heading text=”3. Implementing technology poorly” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_single_image image=”3516″ img_size=”1110×500″][vc_column_text]Nowadays, the business world has a wealth of technology and tools at our disposal. Technology has allowed companies to achieve growth and innovation levels that were once unthinkable. However, it goes without saying that technology implementation is not all sunshine and rainbows.\u00a0<\/span><\/p>\n

      Oftentimes, technology is adopted as a process improvement measure, but it just creates an even bigger mess! <\/span>Technology implementation <\/span><\/a>can go wrong for a number of reasons.\u00a0<\/span><\/p>\n

      First, technology won\u2019t solve underlying process issues. Sure, technology can improve process efficiency. But if your business has <\/span>poor processes<\/span><\/a>, and you adopt new technology without addressing the underlying procedural issue, that problem will persist.\u00a0<\/span><\/p>\n

      Second, organizations may pick the wrong tech tool for their needs, goals, and capacity.\u00a0<\/span><\/p>\n

      Third, every technological change in a business must have an implementation plan. Suppose you\u2019ve conducted a comprehensive <\/span>needs analysis<\/span><\/a>, found the perfect solution, and identified the right tool to execute that solution. If you don\u2019t create an implementation plan \u2013 complete with system tests and training updates \u2013 your intervention could be a flop!<\/span><\/p>\n

      That leads us to the fourth and final way that technology implementation can falter: testing. Performing tests and audits on technology is critical for smooth implementation. <\/span>Process improvement<\/span><\/a> leaders have to check that users can log into the new systems, that computers can run the systems, that everything within the system is working correctly, and more.<\/span><\/p>\n

      It\u2019s extra work, but it will minimize the opportunity cost of launching a new program. Think about it: if employees lose half of a workday due to technical issues, that\u2019s a potential loss of significant revenue!\u00a0<\/span>[\/vc_column_text][vc_custom_heading text=”4. Not measuring results” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]There\u2019s no way to know if your processes have improved if you don\u2019t measure them. For this reason, you need to establish <\/span>Key Performance Indicators (KPIs)<\/span><\/a> at the outset of your project.\u00a0<\/span><\/p>\n

      KPIs are designated variables to measure outcomes. For example, imagine your business wants to reduce order fulfillment times. To measure the efficacy of your process improvement plan, here are some KPIs you could track:\u00a0<\/span><\/p>\n