{"id":3657,"date":"2020-12-17T18:14:07","date_gmt":"2020-12-17T18:14:07","guid":{"rendered":"http:\/\/www.rtgsolutionsgroup.com\/?p=3657"},"modified":"2020-12-17T18:14:07","modified_gmt":"2020-12-17T18:14:07","slug":"the-impact-of-a-healthy-company-culture-during-times-of-crisis","status":"publish","type":"post","link":"https:\/\/www.rtgsolutionsgroup.com\/the-impact-of-a-healthy-company-culture-during-times-of-crisis\/","title":{"rendered":"The Impact of a Healthy Company Culture During Times of Crisis"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;3\/4&#8243;][vc_single_image image=&#8221;3664&#8243; img_size=&#8221;1110&#215;500&#8243;][vc_column_text]<span style=\"font-weight: 400;\">We\u2019ve all heard horror stories of companies with unhealthy cultures. Many of us have experienced them first-hand. But did you know that even healthy company cultures can become toxic when put under pressure?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just like we\u2019re supposed to get regular check-ups from physicians, business leaders should regularly assess the health of their company culture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every business operates like an organism of its own. So its health \u2013 and specifically, the health of its culture \u2013 is always subject to change.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This can be a good and a bad thing. It\u2019s good in the sense that the culture\u2019s health can always be improved with some TLC. But when leaders fail to promote elements of a <\/span><a href=\"https:\/\/hbr.org\/2015\/12\/proof-that-positive-work-cultures-are-more-productive\"><span style=\"font-weight: 400;\">positive culture<\/span><\/a><span style=\"font-weight: 400;\">, the entire organization can veer off course.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In particular, facing a crisis can turn a healthy business into a pressure cooker where toxic culture flourishes. It might be a global crisis like the COVID-19 pandemic, a local crisis like a natural disaster, or even an internal crisis like a corporate acquisition.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whatever it may be, any situation that puts your organization under excessive strain can turn your business and its culture on its head.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While this is a scary thought, business leaders have the power to prevent their company culture from spiraling out of control, even in exceptional circumstances.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we\u2019re going to cover everything you need to know about company culture and confronting a crisis:\u00a0<\/span><\/p>\n<ul>\n<li><strong><span style=\"font-size: 14pt;\">How times of crisis can foster toxic workplace culture<\/span><\/strong><\/li>\n<li><strong><span style=\"font-size: 14pt;\">How you can \u201ctake the temperature\u201d of your company culture<\/span><\/strong><\/li>\n<li><strong><span style=\"font-size: 14pt;\">3 ways healthy company culture helps your business thrive in times of crisis <\/span><\/strong><\/li>\n<\/ul>\n[\/vc_column_text][vc_custom_heading text=&#8221;HOW TIMES OF CRISIS CAN FOSTER TOXIC COMPANY CULTURE&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<span style=\"font-weight: 400;\">During moments of crisis, a company\u2019s culture can become especially vulnerable, making it a breeding ground for chaos and unethical behavior.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A recent example of this is the Tyson Foods <\/span><a href=\"https:\/\/www.npr.org\/2020\/12\/16\/947275866\/tyson-foods-fires-7-plant-managers-over-betting-ring-on-workers-getting-covid-19?t=1608200280974\"><span style=\"font-weight: 400;\">Iowa plant scandal<\/span><\/a><span style=\"font-weight: 400;\">. Since the outbreak of the COVID-19 pandemic, over 1,000 employees at a Tyson pork plant in Waterloo have contracted the illness. An investigation into the plant found a number of leadership failures.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employees were packed shoulder-to-shoulder at the plant. Nobody was wearing face coverings. Before their own plant faced an outbreak, workers were transferred back and forth between a different Tyson plant that was experiencing an outbreak.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Worst of all, several top-level managers started a cash buy-in betting pool to guess how many employees would test positive for COVID-19. As a result of an investigation conducted by former U.S. Attorney General Eric Holder, seven managers were fired in relation to the scandal.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are several elements of unhealthy company culture in this example, but lack of regard for employees\u2019 health and wellbeing is the most prominent.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Given the extreme nature of this workplace behavior, it&#8217;s likely that this plant had a weak or poor company culture prior to the pandemic. What this case highlights, though, is how a time of crisis can let company culture spiral out of control and have devastating impacts on a business and its people.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why it\u2019s so important for leaders to constantly assess the health of their company culture at all levels and branches of the business\u2013especially during rocky times.\u00a0<\/span>[\/vc_column_text][vc_custom_heading text=&#8221;HOW DO YOU \u201cTAKE THE TEMPERATURE\u201d OF YOUR COMPANY CULTURE?&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_single_image image=&#8221;3665&#8243; img_size=&#8221;1110&#215;500&#8243;][vc_column_text]<span style=\"font-weight: 400;\">It\u2019s important to have frequent check-ups to maintain the health of your company culture. But how can you tell when it\u2019s become unhealthy? How can you catch a problem with the culture before it gets out of hand? How do you take its temperature?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are many things leadership should look out for to make sure company culture is on the right track. Here are some questions you can ask to gauge the health of your company culture:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Does<\/strong> HR receive frequent complaints from women, minorities, or people from under-represented groups in the business? This might indicate lack of inclusivity in the culture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Do<\/strong> all employees\u2013from the groundskeeping team to interns to supervisors\u2013feel they are treated with respect? A healthy company culture permeates all levels of employment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Do<\/strong> employees frequently work late without getting paid overtime? Employees\u2019 time and work should be respected by their supervisors.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Do<\/strong> you have a high turnover rate? High turnover, even in one type of role or one department, is one of the most common symptoms of unhealthy culture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Are<\/strong> employees aware of the company values and mission? Do they talk about them? Do they exhibit them in their behavior? Company values and mission are the core foundations of your culture.\u00a0<\/span><\/p>\n<p><strong>Are <\/strong><a href=\"http:\/\/www.rtgsolutionsgroup.com\/the-importance-of-business-process-documentation-in-times-of-crisis\/\"><span style=\"font-weight: 400;\">business processes documented<\/span><\/a><span style=\"font-weight: 400;\">, standardized, and efficient? Poor processes and process compliance are often a reflection of a culture issue.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Do<\/strong> employees frequently get promoted or rise to leadership positions? In a healthy company culture, workers can \u2013 and do \u2013 grow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Are<\/strong> changes typically well-received? A company with a strong culture is able to effectively navigate changes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Do<\/strong> staff at all levels have access to regular, high-quality training? Learning &amp; development is crucial for your company\u2019s health, and it helps you retain top talent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are just <\/span><i><span style=\"font-weight: 400;\">some <\/span><\/i><span style=\"font-weight: 400;\">of the many questions you can ask to gauge the health of your culture, and there are several ways you can go about finding answers to these questions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can send out surveys directly to staff. You can look over internal documents to find statistics about turnover rates, compensation, etc. You can assess internal communications. The most important part is to just <\/span><i><span style=\"font-weight: 400;\">do <\/span><\/i><span style=\"font-weight: 400;\">it!\u00a0<\/span>[\/vc_column_text][vc_custom_heading text=&#8221;3 WAYS HEALTHY COMPANY CULTURE HELPS YOUR BUSINESS THRIVE IN TIMES OF CRISIS&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<span style=\"font-weight: 400;\">So, we\u2019ve gone over the perils of unhealthy culture. And we\u2019ve covered how you can assess your culture\u2019s health. But what are some concrete ways that healthy culture will help your company during times of crisis?\u00a0<\/span><b><\/b><\/p>\n<h2><b>1. Improves morale despite job insecurity<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Times of crisis \u2013 a pandemic, natural disaster, big mergers, etc. \u2013 can fuel widespread job insecurity. If employees are afraid of losing their job at any moment, this will have direct impacts on their ability to perform at work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Among other things, fear of losing their jobs can cause employees to:\u00a0<\/span><\/p>\n<ul>\n<li><strong><span style=\"font-size: 14pt;\">Scour Indeed on the job<\/span><\/strong><\/li>\n<li><strong><span style=\"font-size: 14pt;\">Spread rumors<\/span><\/strong><\/li>\n<li><strong><span style=\"font-size: 14pt;\">Be unfocused and unengaged<\/span><\/strong><\/li>\n<li><strong><span style=\"font-size: 14pt;\">Overwork themselves\u00a0<\/span><\/strong><\/li>\n<\/ul>\n<p><a href=\"https:\/\/medium.com\/@elizabethgracebecker\/9-indicators-of-a-healthy-company-culture-1c690bc43026\"><span style=\"font-weight: 400;\">Healthy company culture<\/span><\/a><span style=\"font-weight: 400;\"> can quell fears about job loss \u2013 or, at the very least, mitigate some of the negative workplace effects of job insecurity. This is because, in a healthy culture, leadership is transparent, communication is proactive, and employees know that they are valued.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So if you\u2019ve put in effort to maintain company culture through adversity, employees will feel assured that any risk of losing their jobs will be communicated to them. Employees should also feel confident that their supervisors will provide them with references for future job opportunities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And finally, employees will be more likely to remain engaged at work because they feel their contributions are valued.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keeping employees engaged through a crisis can be difficult. But don\u2019t worry\u2013at RTG Solutions Group, we\u2019ve got you covered. Check out our article on <\/span><a href=\"http:\/\/www.rtgsolutionsgroup.com\/6-ways-to-engage-employees-during-the-covid-crisis\/\"><span style=\"font-weight: 400;\">6 Ways to Engage Employees During the COVID Crisis<\/span><\/a><span style=\"font-weight: 400;\"> for actionable tips on engagement!\u00a0<\/span><b><\/b><\/p>\n<h2><b>2. Helps employees adapt to changes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Chances are, if your company is facing some sort of crisis, some changes will have to be made. Maybe you will have to transition to remote work, as many organizations did due to COVID-19. Or maybe you will have to implement new health and safety regulations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whatever the changes may be \u2013 large or small \u2013 if the culture is weak, change might spell serious trouble for your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In businesses with poor culture, even if a beneficial change is implemented, employees might be skeptical or slow to accept it. Leadership might lack implementation or change management abilities. Communication might be so ineffective that changes just create widespread confusion. Processes might be so poorly understood that changing them just makes things worse.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, healthy culture makes your organization \u2013 and its people \u2013 more agile and receptive to change. This is because processes are well-understood and well-documented. Leadership is equipped with tools to execute changes effectively. And communication keeps everyone on the same page.\u00a0<\/span><\/p>\n<p><a href=\"http:\/\/www.rtgsolutionsgroup.com\/change-management-consulting\/\"><span style=\"font-weight: 400;\">Change management<\/span><\/a><span style=\"font-weight: 400;\"> is a crucial skill for business leaders. Interested in learning more about how to lead through change? Check out <\/span><a href=\"http:\/\/www.rtgsolutionsgroup.com\/lead-through-change-by-harnessing-the-power-of-communication\/\"><span style=\"font-weight: 400;\">this article<\/span><\/a><span style=\"font-weight: 400;\">!\u00a0<\/span><\/p>\n<h2><b>3. Fosters teamwork and problem-solving<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">During times of crisis, employees and leadership will have their problem-solving skills put to the test. This is because a crisis might cause your business to adopt new technology, implement new regulations, change working conditions, etc. All of these changes will cause novel problems to spring up in the workplace.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Developing a healthy workplace culture makes team members receptive to change, promotes strong working relationships between employees, and makes your business proactive rather than reactive. All of these factors will give your business a leg up when it comes to solving new and complex problems.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the best ways to improve your employees\u2019 problem-solving and teamwork skills is to build a <\/span><a href=\"http:\/\/www.rtgsolutionsgroup.com\/whats-all-the-buzz-about-a-continuous-learning-culture\/\"><span style=\"font-weight: 400;\">culture of continuous learning<\/span><\/a><span style=\"font-weight: 400;\"> in your organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The main feature of a continuous learning culture is a constant availability of high-quality learning opportunities for employees at all levels. <\/span><a href=\"http:\/\/www.rtgsolutionsgroup.com\/learning-development\/\"><span style=\"font-weight: 400;\">Learning &amp; development<\/span><\/a><span style=\"font-weight: 400;\"> is a top company priority, and employees are incentivized to constantly improve their performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a business effectively promotes continuous learning, one of the key benefits is enhanced problem-solving. This leads to more efficient processes and better bottom-line performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RTG Solutions Group, we believe in the power of a continuous learning culture. Learn more about the benefits of continuous improvement with these articles:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/www.rtgsolutionsgroup.com\/5-ways-a-continuous-improvement-culture-helps-businesses-solve-problems\/\"><span style=\"font-weight: 400;\">5 Ways a Continuous Improvement Culture Helps Businesses Solve Problems<\/span><\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/www.rtgsolutionsgroup.com\/whats-all-the-buzz-about-a-continuous-learning-culture\/\"><span style=\"font-weight: 400;\">What\u2019s All the Buzz About a Continuous Learning Culture? <\/span><\/a><\/span><\/li>\n<\/ul>\n[\/vc_column_text][vc_custom_heading text=&#8221;CONCLUSION&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<span style=\"font-weight: 400;\">The health of your company culture is constantly in flux. Through concerted effort, company culture can improve. But when leadership stops checking up on the culture, things can go south.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Times of crisis can make your business especially vulnerable to an outbreak of toxic behavior. This means that, during chaotic times, it\u2019s more important than ever to check in with your culture and work to keep it healthy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A healthy company culture helps your business thrive in times of uncertainty because it improves employee morale, makes your teams more receptive to change, and fosters teamwork &amp; problem-solving skills.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do you need to improve your company\u2019s culture but don\u2019t know where to start? <\/span><a href=\"http:\/\/www.rtgsolutionsgroup.com\/contact-us\/\"><span style=\"font-weight: 400;\">Contact RTG Solutions Group<\/span><\/a><span style=\"font-weight: 400;\"> today! <\/span>[\/vc_column_text][vc_empty_space][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][stm_sidebar sidebar=&#8221;311&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;third_bg_color&#8221; css=&#8221;.vc_custom_1566094721980{margin-bottom: -60px !important;background-color: #308c36 !important;}&#8221;][vc_column][vc_cta h2=&#8221;Looking to improve your organization&#8217;s culture? We can help.&#8221; h2_font_container=&#8221;font_size:20px|color:%23ffffff|line_height:24px&#8221; h2_use_theme_fonts=&#8221;yes&#8221; shape=&#8221;square&#8221; style=&#8221;custom&#8221; add_button=&#8221;right&#8221; btn_title=&#8221;Call Us Today!&#8221; btn_style=&#8221;outline&#8221; btn_color=&#8221;white&#8221; btn_align=&#8221;right&#8221; btn_i_align=&#8221;right&#8221; btn_i_icon_fontawesome=&#8221;stm-phone6&#8243; use_custom_fonts_h2=&#8221;true&#8221; btn_button_block=&#8221;true&#8221; btn_add_icon=&#8221;true&#8221; el_class=&#8221;third_bg_color&#8221; css=&#8221;.vc_custom_1608226299861{margin-bottom: 0px !important;}&#8221; custom_background=&#8221;#308c36&#8243; custom_text=&#8221;#ffffff&#8221; btn_link=&#8221;url:https%3A%2F%2Fwww.rtgsolutionsgroup.com%2Fcontact-us%2F|title:Contact%20Us|target:%20_blank|&#8221;][\/vc_cta][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;3\/4&#8243;][vc_single_image image=&#8221;3664&#8243; img_size=&#8221;1110&#215;500&#8243;][vc_column_text]We\u2019ve all heard horror stories of companies with unhealthy cultures. Many of us have experienced them first-hand. But did you know that even healthy company cultures can become toxic when put under pressure? Just like we\u2019re supposed to get regular check-ups from physicians, business leaders should regularly assess the health of their<\/p>\n","protected":false},"author":1,"featured_media":3664,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[112],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Impact of a Healthy Company Culture During Times of Crisis<\/title>\n<meta name=\"description\" content=\"There are many things an organization&#039;s leadership should look out for to make sure company culture is a healthy one. 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