New Processes & Technology
Improve Delivery Efficiency
for Logistics Company

Overview

This logistics company combined streamlined processes and technology to significantly improve delivery methods, changing the face of the transportation industry.

Challenges

An industry leader in moving and storage needed to improve their supply chain efficiency and effectiveness. To meet customer demand and maintain edge in industry, they needed to improve delivery methods via speed, accuracy, communication, and customer service.

They needed to develop a wireless solution for 1,500+ drivers worldwide. The solutions would enable them to track, allocate, retrieve assets, provide signature capture, GPS, and asset
timestamp for real-time financial and billing capability.

Solutions

• Develop systematically-driven requirements package as part of the new technology implementation.
• Devise strategy deployment goals and initiatives.
• Enable a platform to engage employees at every level and cascade actionable tasks.
• Eliminate ALL paper transactions between drivers and customers.
• Streamline and increase customer satisfaction ratings.
• Build a sustainable and world-class innovative model ahead of competition.
• Propel the company forward with cutting edge technology.

Results

• Implementation team executed vision of company CEO and achieved alignment across organization.
• Identified a method to measure success with objective data and milestone dates.
• Efforts fostered an environment of continuous improvement.
• 100% adoption of new technology
• 38% increase in delivery efficiency
• 99.6% customer satisfaction rating
• 100% elimination of all paperwork